Insurance Center of New England, Inc.
Heritage Insurance Agency
Call Toll Free: I.C.N.E. (800) 243-8134 | H.I.A. (800) 287-3400
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Need to report a claim?
For Personal or Business Insurance, learn how to report a claim.
Looking to make a payment?
Find out more by viewing our list of carriers.
Claims Reporting
As your independent insurance agency, we strive to help you get a fair settlement in a timely manner.
Personal Insurance Claims
To report a Personal Insurance claim directly to our office click here or call 800-243-8134 for Insurance Center of New England or 800-287-3400 for Heritage Insurance.
Business Insurance Claims
To report a Business Insurance claim directly to our office, contact Pat Harlow at:
Phone: (978) 632-3400 extension 4430
Fax: (978) 632-3998
Email: pharlow@icnegroup.com
Please Note: You may be able to report your claim directly with your insurance company. See below for a list of insurance companies, their websites and corresponding claims reporting phone numbers.
Insurance Companies:
| Company: | Phone: | Notes: |
|---|---|---|
| AIG | (888) 393-6828 Ext. 2 (877) 399-6442 Ext. 2 |
Property, Auto & Liability Claims Workers' Compensation Claims |
| AIM Mutual | (866) 270-3367 | |
| Arbella | (800) 272-3552 Ext. 1 | |
| Central Mutual | (800) 241-2541 Ext. 1 (888) 263-2924 |
Personal Insurance Claims Business Insurance Claims |
| Chubb | (800) 252-4670 Ext. 1 | |
| Commerce | (800) 221-1605 Ext. 1 | |
| Concord Group/Green Mountain | (800)584-1223 | Claims must be made directly to Insurance Center of New England or Heritage Insurance Agency |
| Foremost | (800) 527-3907 |
Ext. 1 for Mobile Home, Boat, Antique Auto, Motorcycle or other Recreational Vehicle Claims Ext. 2 for Auto Claims Ext. 3 for Home Claims |
| Hanover | (800) 628-0250 Ext. 2 | |
| MA Fair Plan | (800) 392-6108 | Claims must be made directly to Insurance Center of New England or Heritage Insurance Agency; or online |
| Merchants | (800) 258-3574 (888) 644-6680 (877) 466-0431 |
Business Hours After Hours Glass Losses (SafeLite) |
| Merrimack | (800) 225-0770 | Claims must be made directly to Insurance Center of New England or Heritage Insurance Agency |
| Norfolk & Dedham | (800) 688-1825 (Personal Insurance) (888) 307-4800 (866) 704-9778 (877) 262-5712 |
Claims must be made directly to Insurance Center of New England or Heritage Insurance Agency |
| OneBeacon | (877) 248-3455 | |
| Peerless/Ohio Casualty Group | (800) 522-7152 (800) 366-6446 |
Ext. 1 for Work Related Injury Claims Ext. 2 for Glass Claims Ext. 3 for Auto & Home Claims Ext. 4 for Business Insurance Claims |
| Philadelphia | (800) 765-9749 | |
| The Hartford | (800) 553-1710 | |
| Vermont Mutual | (800) 435-0397 | Property, Auto & Liability Claims |
